DIRECT QUOTE FROM PAYPAL: “This is a friendly reminder that, as of May, 19th 2020, these changes will go into effect globally. In line with industry practice and according to our updated policy, we will not charge a fee to process refunds; however, fees from the original transaction will not be returned.”
As a direct result of Paypal’s new policy we will still refund orders as required but the fees paid to paypal will not be as we have no control over those monies. If the order is simply being refunded as an error in purchasing, Secondsilver will offer the fee amount as a credit towards the next purchase if it is made at the time of the refund.
For International customers, (orders from anywhere outside Canada or the US) please message us via email or on facebook for shipping quotes PRIOR to ordering.
As always if you have ANY questions please contact me, I will be happy to answer any questions, address any concerns or issues to make your experience with Secondsilver a smooth and simple one.